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How using their language helps you to engage your target audience
How to better engage your target audience, no matter what medium you’re using to connect with them. The 'back story' Stick with me here, and look for the clues about how to engage your target audience. Leading up to Christmas, my wife Georgie, and I recognised that we really needed...
Staying focused in facilitation – yeah, right!
The importance of knowing what's going on around you as a facilitator Not long ago, I ran a ‘Facilitation Master Class’ for staff of a key client in Victoria. One of the topics was ‘trends and changes in facilitation.’ It was an interesting area for me to reflect on, thinking...
The real story behind why I’m running a half marathon on Sunday
This news may come as a shock! It is indeed true, I’ve signed up and am ready to run a half-marathon in Melbourne this Sunday. Why? Well it’s not a midlife crisis or alpha-male thing. Nor a throw-back to sporting glory days – these were few and far between (I...
Practical Tips to Help Get You Through Your Next BIG Challenge
What 70 minutes of pain taught me about working through a BIG challenge No doubt you have a challenge that you face every day. It could be in the ‘OK I’ve just gotta deal with this’ category through to ‘what the hell was I thinking’ extreme. You may know that...
Do people really trust you? Why?
A recent road-trip taught me that trust is at an all time low in Australia. I do a lot of my work in regional Australia. Lately I’ve been doing a heap of stakeholder interviews as part of an industry development plan. It takes a bit of a leap of faith...
A simple technique to prioritise ideas, goals or actions
Here's a simple and effective technique to help you prioritise ideas, goals or actions with your team Picture this - you've worked with your team to generate some amazing opportunities - to achieve results you need a way to prioritise ideas. Use the Impact vs Capacity grid as a visual...
Does Superior Product Beat Superior Marketing?
What's your focus re product vs marketing to get results? Superior product vs marketing - what do you think works best? We’re on the My Kitchen Rules (MKR) bandwagon now, watching home cooks battle it out night after night for the chance of fame and a big chunk of cash....
How to deal with defensive meeting participants
A simple strategy to manage defensive meeting participants Clients are constantly telling me that dealing with defensive meeting participants is a common challenge in their workplace, especially when it comes to internal or team meetings. What may be driving defensive meeting participants There are often polarised views around the table,...
What have been your Turning Points in 2017?
How to use the Turning Points exercise to improve trust and understanding within your team It’s easy to get caught in the ‘busyness’ of business as we head into the festive season. A fab client of mine said this week, “Yes we are certainly feeling the pressure as always at...
Focus on the things that really matter – hold a team review and planning workshop
Here's why team review and planning is vital in the coming 22 days... We’re about to hit December and you know it is the silly season. For your team there is lots going on – school commitments, social functions, holidays to prepare for and shopping to get done. All this...
How to deal with push back statements
Ever experienced a push back moment? You’ve no doubt been in a meeting or workshop when you hear someone saying, “we can’t”, “you can’t” or “it won’t”. My Gen Y buddies tell me these are push back statements. They’re often used as a strategy by meeting participants when things...
Why I wrote a story about a car accident
Remember our last contact? When I told you my story about being ‘first on the scene’ at a road accident? It was edge of the seat stuff – for both of us – and I promised to give you the three reasons why I shared this ‘raw’ experience with you…...
I wasn’t prepared for the worst – are you?
This morning I was driving back to Perth, after running a late-night community planning workshop in a small country town. It’s called Dowerin, about two hours east of Perth. I leave at 6.30am it’s a cool, breezy morning and head towards home. About 20 minutes later, I round a curve...
Develop your Unique Value Proposition – tell your clients why they should work with you
The Unique Value Proposition is a vital area of your promotion However, many staff within government agencies and not-for-profits don’t have a clear description of their own Unique Value Proposition. You’re good at your jobs – really good! (I know this from working with you or your peers right across...
In house professional development workshops
Get your team involved in our in house professional development workshops When you're part of the RADAR program, you'll have unprecedented access to a professional team whose members each have over 20 years’ experience in group facilitation and stakeholder engagement. The in-house professional development workshops have been developed and delivered...
A simple model to help you in providing feedback to team members
The AEIOU Model for Providing Feedback Providing feedback should occur regularly in groups or between two people, at any level of your team, group or organisation. It can be used between manager and team member; team member to team member; or manager to manager. Focusing on collaboration or a Win/Win...
Great Customer Experience and the Simon Effect
Here are two real life examples of how a customer experience is critical to enjoyment of your product I travel a lot with my consulting work - customer experience is important to me. I have a second life in hospitality. I love good food. So I’m always on the lookout...
Grass Roots Marketing
Aim of the Grass Roots Marketing workshop The Grass Roots Marketing workshop will enable your team to understand the key marketing principles used in relationship building and how to apply them. Workshop outcomes By completing the Grass Roots Marketing workshop, participants will be able to: Better understand and connect with...