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How to deal with push back statements
Ever experienced a push back moment? You’ve no doubt been in a meeting or workshop when you hear someone saying, “we can’t”, “you can’t” or “it won’t”. My Gen Y buddies tell me these are push back statements. They’re often used as a strategy by meeting participants when things...
Why I wrote a story about a car accident
Remember our last contact? When I told you my story about being ‘first on the scene’ at a road accident? It was edge of the seat stuff – for both of us – and I promised to give you the three reasons why I shared this ‘raw’ experience with you…...
I wasn’t prepared for the worst – are you?
This morning I was driving back to Perth, after running a late-night community planning workshop in a small country town. It’s called Dowerin, about two hours east of Perth. I leave at 6.30am it’s a cool, breezy morning and head towards home. About 20 minutes later, I round a curve...
Develop your Unique Value Proposition – tell your clients why they should work with you
The Unique Value Proposition is a vital area of your promotion However, many staff within government agencies and not-for-profits don’t have a clear description of their own Unique Value Proposition. You’re good at your jobs – really good! (I know this from working with you or your peers right across...
In house professional development workshops
Get your team involved in our in house professional development workshops When you're part of the RADAR program, you'll have unprecedented access to a professional team whose members each have over 20 years’ experience in group facilitation and stakeholder engagement. The in-house professional development workshops have been developed and delivered...
A simple model to help you in providing feedback to team members
The AEIOU Model for Providing Feedback Providing feedback should occur regularly in groups or between two people, at any level of your team, group or organisation. It can be used between manager and team member; team member to team member; or manager to manager. Focusing on collaboration or a Win/Win...
Great Customer Experience and the Simon Effect
Here are two real life examples of how a customer experience is critical to enjoyment of your product I travel a lot with my consulting work - customer experience is important to me. I have a second life in hospitality. I love good food. So I’m always on the lookout...
Grass Roots Marketing
Aim of the Grass Roots Marketing workshop The Grass Roots Marketing workshop will enable your team to understand the key marketing principles used in relationship building and how to apply them. Workshop outcomes By completing the Grass Roots Marketing workshop, participants will be able to: Better understand and connect with...
Designing Effective Presentations
Aim of the Designing Effective Presentations workshop The Designing Effective Presentations workshop will enable your team to build their capacity and confidence to develop and deliver effective presentations. Workshop outcomes By completing the Designing Effective Presentations workshop, participants will be able to: Have a clear and structured approach to the...
Communicate to Influence
Aim of the Communicate to Influence workshop The Communicate to Influence workshop will enable your team to improve their influence through stronger self-awareness and effective communication skills. Workshop outcomes By completing the Communicate to Influence workshop, participants will be able to: Build stronger awareness of self to improve influence Understand...
Designing Effective Events
Aim of the Designing Effective Events workshop The Designing Effective Events workshop will enable your team to have the knowledge and understanding to select and design an event that best meets the needs of their target audience. Workshop outcomes By completing the Designing Effective Events, participants will be able to:...
Facilitation Master Class
Aim of the Facilitation Master Class The Facilitation Master Class will maintain the desire of your staff to further develop their facilitation skills and deepen their understanding of the role of a facilitator. Workshop outcomes By completing the Facilitation Master Class program, participants will be able to: Experience scenario submersion...
Facilitation Essentials
Aim Facilitation Essentials will provide participants with a clear understanding of how people behave in group situations. Importantly, it will equip them with core tools and processes to manage and work with groups of people. Workshop outcomes By completing the Facilitation Essentials program, participants will be able to: Understand the...
How to Gain Agreement in Groups
A challenge faced by many facilitators is to gain agreement in groups. We recently explored some options to use to gain agreement in groups. Often, groups get stuck on what they disagree on and can’t move forward (e.g. in a strategic planning workshop). A strategy that was worked for me...
Facilitator Empathy – Balancing your enthusiasm
Insights from a butcher on balancing empathy with enthusiasm when you're a facilitator... "Don't worry if your glass is half full or half empty, be glad you have a glass." This is a quote from Vince Gareffa's autobiography. A fantastic story written by a butcher from Perth who started out...
A Successful Presentation Requires a Simple Structure
A myth that needs busting - a successful presentation is only seen on TedEx Sure, these are super-engaging with a great following. But you can easily match them through having a sound design process to develop your own successful presentation. Step 1. Begin with the end in mind Be clear...
Get Facilitation Training to Work
Making Facilitation Training Become a Culture of Facilitation in Your Workplace Margo O'Byrne and I provide our tips around the leverage points to formalise facilitation training in your workplace. These are based on the award-winning facilitation training programs we designed and delivered for Fremantle Ports. In this episode of Facilitation...
Facilitators Need to Embrace Conflict
As facilitators, we’re likely to step into situations where there’s overt or more often, underlying conflict. In this 'on the couch' episode of Facilitation TV, Margo O'Byrne and I revisit conflict in meetings. We're discussing it from a facilitators perspective. By asking participants to discuss a situation openly, we consciously...