staff performance

Quick tips for online engagement

Five quick tips for keeping teams engaged online

Here’s some quick tips to help in keeping your teams to stay engaged online and working collaboratively. If your staff are working from home for the first time, it’s probably going to require a bit of extra effort to make sure that this is a great experience for them. Keeping […]

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Maintain motivation

How to Maintain your Motivation

Harnessing Motivation – Four not-so-conventional Motivational Strategies In a previous life I delivered a course called Effective Personal Leadership. Module Six focused on motivation. During one particular program, star participant, Jenny was a no-show. She rang a few days later and half-giggling, said, “Andrew, I just couldn’t be bothered!” We […]

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Solutions Focus

How a Solutions Focus has Changed the Way I Work

Last year I attended the Solutions Focus Coaching Training Programme run by Janine Waldman from the UK. I signed up because the programme promised a pragmatic approach to helping individuals and teams to achieve high performance. I flew from Perth to Melbourne to be there and wasn’t disappointed. Solutions Focus […]

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What have been your Turning Points in 2017?

How to use the Turning Points exercise to improve trust and understanding within your team It’s easy to get caught in the ‘busyness’ of business as we head into the festive season. A fab client of mine said this week, “Yes we are certainly feeling the pressure as always at […]

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Providing feedback

A simple model to help you in providing feedback to team members

The AEIOU Model for Providing Feedback Providing feedback should occur regularly in groups or between two people, at any level of your team, group or organisation. It can be used between manager and team member; team member to team member; or manager to manager. Focusing on collaboration or a Win/Win […]

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Customer experience

Great Customer Experience and the Simon Effect

Here are two real life examples of how a customer experience is critical to enjoyment of your product I travel a lot with my consulting work – customer experience is important to me. I have a second life in hospitality. I love good food. So I’m always on the lookout […]

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