engaging your clients
How to help your clients. Shifting beyond business as usual to the ‘here and now.’
Top tips on how to help your clients in a changing environment Now more than ever it’s important to be thinking about how to help your clients beyond the scope of your ‘normal’ work. As I’ve mentioned before, I occasionally ‘volunteer’ at my wife’s café, here in Perth. We’re thankful […]
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Client engagement has to continue – here’s how
Dealing with client engagement in changing circumstances I hope you’re fit, well and focused right now – that’s where I’m putting my energies, especially around client engagement. I’ll get straight to the point today to let you know of some strategies that you can easily use to continue to work […]
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Do people really trust you? Why?
A recent road-trip taught me that trust is at an all time low in Australia. I do a lot of my work in regional Australia. Lately I’ve been doing a heap of stakeholder interviews as part of an industry development plan. It takes a bit of a leap of faith […]
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Does Superior Product Beat Superior Marketing?
What’s your focus re product vs marketing to get results? Superior product vs marketing – what do you think works best? We’re on the My Kitchen Rules (MKR) bandwagon now, watching home cooks battle it out night after night for the chance of fame and a big chunk of cash. […]
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Why I wrote a story about a car accident
Remember our last contact? When I told you my story about being ‘first on the scene’ at a road accident? It was edge of the seat stuff – for both of us – and I promised to give you the three reasons why I shared this ‘raw’ experience with you… […]
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Great Customer Experience and the Simon Effect
Here are two real life examples of how a customer experience is critical to enjoyment of your product I travel a lot with my consulting work – customer experience is important to me. I have a second life in hospitality. I love good food. So I’m always on the lookout […]
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