As promised – my facilitation insights and tips from the International Association of Facilitators conference in Melbourne.
Day 1 – full day workshop on designing processes for complex situations with Dorothy Strachan from Canada.
Big facilitation insights for design:
- Think about who you’re designing the process for. What is their culture, what language makes sense, what sort of activities and behaviours will make sense to them?
- Get people engaged early. Be willing to create a sense of discomfort or disquiet in their minds. By this I mean you should be highlighting what they don’t like about their current situation. This will help in getting them to be part of a solution to address this
- Identify the real issue that needs to be addressed. Often we’re asked to run a ‘planning day.’ We need to ask some critical questions to help unearth just what is really going on, so we can design an appropriate process with the right people in the room
- This in turn raises the question of who is really the client in all of this? Who do we really need to target to be involved in the process
Looking forward to your thoughts and questions!